Quality & Impartiality Policy
At ASG Certifications, we are dedicated to delivering independent, impartial, and competent management system certification services across multiple international standards including:
- Quality Management Systems (ISO 9001)
- Environmental Management Systems (ISO 14001)
- Occupational Health & Safety (ISO 45001)
- Food Safety Management (ISO 22000, FSSC)
- Information Security (ISO 27001)
- IT Service Management (ISO 20000-1)
- Medical Device Quality Systems (ISO 13485)
- Energy Management Systems (ISO 50001)
- And other globally recognized standards
Our objective is to offer value-driven, transparent, and reliable certification services that enhance the quality and credibility of our clients’ products and services—ensuring end-customer satisfaction and compliance with accreditation board standards.
We foster a work environment where every team member contributes to continual improvement, process integrity, and client satisfaction. Through structured feedback systems and internal quality objectives, we ensure our operations are efficient, effective, and in line with best practices.
Our Commitment to Impartiality
ASG recognizes that impartiality is fundamental to certification integrity. To maintain trust and avoid conflicts of interest, we strictly adhere to the following principles:
- ASG personnel (including staff, auditors, subcontractors, and partners) will not engage in the design, implementation, or internal auditing of clients’ management systems—either currently or within two years prior to certification.
- We take full responsibility to instill trust in the impartiality, objectivity, and professionalism of our certification services.
- Threats to impartiality—such as self-interest, self-review, familiarity, or intimidation—are proactively identified, assessed, and mitigated through a robust risk management framework.
- Our impartiality policy extends across all operational levels—employees, contractors, partners, and support teams—ensuring no undue influence compromises our certification decisions.
Quality-Driven Certification Approach
ASG Certifications operates on the principles of:
- Competence: Only qualified professionals handle audits and certification tasks.
- Openness: Transparent communication and easy access to information.
- Responsiveness: Effective handling of complaints, queries, and suggestions.
- Confidentiality: All client information is treated with strict confidentiality.
- Responsibility: We take ownership of our decisions and their long-term impact on stakeholders.
Top Management Responsibility
The leadership at ASG holds ultimate responsibility for:
- Ensuring the effective and efficient functioning of the certification system.
- Allocating the necessary resources to maintain quality and compliance.
- Creating and upholding a culture of integrity, impartiality, and continuous learning.
All team members involved in the certification process are committed to upholding this policy, maintaining professional conduct, and ensuring the highest standards of service delivery.